Frequently Asked Questions

 

What is the experience at Chaya Studio?

Chaya has eighteen years of jewelry design and manufacturing experience. In addition, Chaya has mentors and professionals that have been excelling in their careers for over 30 years.  She can create almost any idea into reality. She is innovative, creative and excited to work with you.

Chaya excels at thinking outside the box to create compelling designs for your ideas. In addition, her list of technical skills is extremely long. If there is a specific goldsmith or stone setting technique you are curious about, please do not hesitate to contact her. Since it is difficult to keep the Custom Gallery up-to-date, the published portfolio on this site is only a fraction of what she is capable of.  She often sends pics in emails as relevant examples of her work.

How is the jewelry created?

Chaya embraces a blend of old-school techniques with modern technology.  Most of the work is hand forged combined with some laser cutting, CAD/CAM, casting.

Where does Chaya’s inspiration come from? What is her design process like?

Chaya’s inspiration for designs comes from a variety of sources. However, she often approach our designs from a nature-inspired, spiritual perspective. She is passionate about making distinct, meaningful, artistic jewelry.

Chaya hopes her jewelry will make a positive impact in your life through her balanced approach to form and content.

What kind of materials does Chaya use?

Chaya Studio has gone green!  As of 2008, 99% of the raw precious metal material Chaya uses to create her work can now be purchased as 100% recycled material.  What exactly does this mean?  It means she no longer purchases any newly mined material.  This decision comes from a desire to help support sustainable business practices and no longer support the mines that do tremendous damage to our earth.  It also parallels with her interest in working with other companies that are interested in sustainable business practices.

You can learn more about Green mission of Chaya Studio at the Green Philoshophy Page.

Chaya’s material options do not stop here.  Some projects require mixed media and Chaya has worked with materials such as steel, bronze, plastic, found objects, glass, and feathers.

Lastly, as of 2010, Chaya has begun to work with glass enamel.  Working with Fair Trade Gemstones has been a wonderful mission but it has also limited her access to color in the jewelry.  With the growing hunger to add more color, Chaya attended Haystack School of Craft for a two week enameling intensive with Linda Darty, author of The Art of Enameling.

Since then, she has integrated cloisonne, champleve and enamel on copper into her portfolio.  She predominantly uses Japanese enamels on sterling silver (champleve) and fine silver (cloisonne).

What is involved in the custom design process?

Please visit Creating a Custom Piece  page to learn more.

IMPORTANT: Since Chaya creates all of the jewelry by hand, she can customize work in many ways.  Please do not hesitate to contact her with any special order inquiries you may have!

Once I purchase some jewelry, how long does it take to get it?

Since all of the jewelry is handmade, In Stock inventory is limited. Once you have placed your order, it will immediately go onto the production calendar. If your item is not In Stock, delivery can take up to 4 weeks. All items that are available from the In Stock inventory will be delivered within 5-10 business days. Custom orders generally take about 6-8 weeks. A rush can be put on any order for an additional fee. A rush order is placed at the front of the production list. The additional cost will vary. Please contact Chaya for more information.

Can I visit Chaya’s workshop and Showroom?

Absolutely!  Please come visit the studio in South Portland, Maine! Chaya does not operate like a traditional store so visits are via appointment only. Please contact Chaya and she will gladly arrange a time for you to come by and receive a private viewing of her jewelry and get a personal tour of the studio. Come see where the magic happens!

Is Chaya’s jewelry available for wholesale accounts?

Yes, her jewelry is available for wholesale accounts! Please contact Chaya by completing her Inquiry Form or call 207-221-6552 for more information.

What exactly is the I Ching: Book of Changes?

The I Ching: Book of Changes was first written in the dawn of history as a book of oracles, intended to help people with spiritual guidance. This book of wisdom originated over 3,000 years ago and is now considered one of the most important books in the world’s literature.

How does the I Ching work?

Eight trigrams were conceived as images of all that happens in heaven and on earth. These trigrams represent continual transition, one changing into another just as the continual transition in the physical world. The trigrams are read two at a time, turning them into one of 64 hexagram combinations.

What if I would like to learn more about this fascinating book of wisdom?

A variety of translations are available for purchase. My favorite version is: The I Ching or Book of Changes translated by Richard Wilhelm and Cary F. Baynes. There are many different translations available but this is one of the most respected versions.

Now that you know a little more about the I Ching, here is a quick link back to our designer line I Ching Discovery

I do not live in the United States. Can I still purchase Chaya Studio jewelry?

Yes, Chaya Studio jewelry is available for purchase outside of the United States. Please contact Chaya for more information.

Methods of Payment

All of my prices are marked in United States Dollars. I accept on-line payments and you are welcome to call and order with me via telephone. I accept MasterCard, Visa, Discover, Money Order, Personal and Bank Checks.  Please do NOT send credit card information via e-mail. My on-line store includes a considerable amount of security that is not included in e-mail.

Payments made by check or money order should be made payable to Chaya Studio.

Tax Charges

All purchased placed within the state of Maine will be charged a 5% sales tax. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state. This also includes any custom duties/charges for return parcels.

Delivery Schedule

Since all of my jewelry is handmade in my shop, In Stock inventory is limited. Once you have placed your order, it will immediately go onto the production calendar. If your item is not In Stock, delivery can take up to 4 weeks. All items that are available from my In Stock inventory will be delivered within 5-10 business days. A rush can be put on any order for an additional fee. A rush order is placed at the front of the production list. The additional cost will vary. Please contact me for more information.

Shipping Costs

Your online purchases are sent to you via USPS unless you request is different shipping provider.  I also use FedEx for an additional fee.  Rush orders will also require additional charges. Feel free to contact me with any questions and/or requests.

Shipping Costs for Exchanged Jewelry

Once the product to be exchanged has been received in my studio, your new product will be shipped via USPS.  Any relevant shipping costs will be discussed during the exchange process.

14-Day Money Back Guarantee

I proudly stand behind the quality merchandise that I create and sell. I guarantee all my products to be the finest materials available. My Money Back Guarantee applies to all returns postmarked within 14 days of invoice. Exchanges or returns do NOT apply on worn, altered, custom or engraved jewelry. Simply return the item within 14 days of invoice date in its original condition for a full refund. Items returned after 14 days can be exchanged or a merchandise credit may be issued.

Returning a Purchase

E-mail or call Chaya (207-221-6552) with all of the relevant details. Please send all returns via insured parcel post as I do not accept liability for any goods lost in transit.

On all return parcels, ship to:

Chaya Studio
PO Box 15009
Portland, ME 04112
ATTN: RETURN/UNDER WARRANTY

Crediting Your Returns

Upon receipt, all returns will be processed within 14 working days. Any refunds due will be disbursed in the manner in which they were received.

Disclaimer

Since all of my work is handcrafted, I can guarantee only the quality of our products. Although I am extremely consistent, I cannot guarantee that any two pieces will be identical. Prices are subject to change without prior notice.

Privacy Policy

Your privacy is important to me. I use the information you provide about yourself and/or someone else when placing an order only to complete that order. I do not share this information with outside parties except to the extent necessary to complete that order and delivery.

I use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, I never use or share the personally identifiable information provided to me online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Thank You for Choosing Chaya Studio!

Chaya Studio greatly appreciates your business. Do you know someone who may love my jewelry? Send me referrals and I will reward you with gifts!

For additional information please e-mail Chaya at info@chayastudio.com

 

All content © Copyright 2017 by Chaya Studio Jewelry.
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