Methods of Payment
All prices are marked in United States Dollars. We accept on-line payments and you are welcome to call and order via telephone. We accept Cash, MasterCard, Visa, American Express, Discover, Money Order, Personal and Bank Checks. Please do NOT send credit card information via e-mail. The on-line store includes a considerable amount of security that is not included in e-mail.
Payments made by check or money order should be made payable to Chaya Studio.
All purchased placed within the state of Maine will be charged a 5.50% sales tax. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state. This also includes any custom duties/charges for return parcels.
Your online purchases are sent to you via USPS unless you request is different shipping provider. We also use FedEx for an additional fee. Rush orders will also require additional charges. Feel free to contact us with any questions and/or requests.
Shipping Costs for Exchanged Jewelry
Once the product to be exchanged has been received in the studio, your new product will be shipped via USPS. Any relevant shipping costs will be discussed during the exchange process.
14-Day Money Back Guarantee
We proudly stand behind the quality merchandise that we create and sell. We guarantee all products to be the finest materials available. The Money Back Guarantee applies to all returns postmarked within 14 days of invoice. Exchanges or returns do NOT apply on worn, altered, custom or engraved jewelry. Simply return the item within 14 days of invoice date in its original condition for a full refund. Items returned after 14 days will be addressed on a case-by-case basis.
IMPORTANT: Design Deposits, Custom Work and Special Orders are non-refundable.
Returning a Purchase
E-mail or call (207-221-6552) with all of the relevant details. Please send all returns via insured parcel post as we do not accept liability for any goods lost in transit.
On all return parcels, ship to: Chaya Studio, PO Box 15009, Portland, ME 04112 ATTN: RETURN
Crediting Your Returns
Upon receipt, all returns will be processed within 14 working days. Any refunds due will be disbursed in the manner in which they were received.
Since all of the work is handcrafted, we can guarantee only the quality of our products. Although we are extremely consistent, we cannot guarantee that any two pieces will be identical. Prices are subject to change without prior notice.
Your privacy is important to us. We use the information you provide about yourself and/or someone else when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order and delivery.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties, unless you have given permission to do so (i.e. e-newsletter).
Finally, we never use or share the personally identifiable information provided online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Thank You for Choosing Chaya Studio!
Chaya Studio greatly appreciates your business. Do you know someone who may love my jewelry? Referrals are greatly appreciated!