Purchasing and Return Policies

 

Methods of Payment

All of my prices are marked in United States Dollars. I accept on-line payments and you are welcome to call and order with me via telephone. I accept MasterCard, Visa, American Express, Discover, Money Order, Personal and Bank Checks.  Please do NOT send credit card information via e-mail. My on-line store includes a considerable amount of security that is not included in e-mail.

Payments made by check or money order should be made payable to Chaya Studio.

Tax Charges

All purchased placed within the state of Maine will be charged a 5% sales tax. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state. This also includes any custom duties/charges for return parcels.

Delivery Schedule

Since all of my jewelry is handmade in my shop, In Stock inventory is limited. Once you have placed your order, it will immediately go onto the production calendar. If your item is not In Stock, delivery can take up to 4 weeks. All items that are available from my In Stock inventory will be delivered within 5-10 business days. A rush can be put on any order for an additional fee. A rush order is placed at the front of the production list. The additional cost will vary. Please contact Chaya for more information.

Shipping Costs

Your online purchases are sent to you via USPS unless you request is different shipping provider.  I also use FedEx for an additional fee.  Rush orders will also require additional charges. Feel free to contact me with any questions and/or requests.

Shipping Costs for Exchanged Jewelry

Once the product to be exchanged has been received in my studio, your new product will be shipped via USPS.  Any relevant shipping costs will be discussed during the exchange process.

14-Day Money Back Guarantee

I proudly stand behind the quality merchandise that I create and sell. I guarantee all my products to be the finest materials available. My Money Back Guarantee applies to all returns postmarked within 14 days of invoice. Exchanges or returns do NOT apply on worn, altered, custom or engraved jewelry. Simply return the item within 14 days of invoice date in its original condition for a full refund. Items returned after 14 days can be exchanged or a merchandise credit may be issued.

IMPORTANT: Design Deposits are non-refundable.

Returning a Purchase

E-mail or call Chaya (207-221-6552) with all of the relevant details. Please send all returns via insured parcel post as I do not accept liability for any goods lost in transit.

On all return parcels, ship to:

Chaya Studio
PO Box 15009
Portland, ME 04112
ATTN: RETURN/UNDER WARRANTY

Crediting Your Returns

Upon receipt, all returns will be processed within 14 working days. Any refunds due will be disbursed in the manner in which they were received.

Disclaimer

Since all of my work is handcrafted, I can guarantee only the quality of our products. Although I am extremely consistent, I cannot guarantee that any two pieces will be identical. Prices are subject to change without prior notice.

Privacy Policy

Your privacy is important to me. I use the information you provide about yourself and/or someone else when placing an order only to complete that order. I do not share this information with outside parties except to the extent necessary to complete that order and delivery.

I use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, I never use or share the personally identifiable information provided to me online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Thank You for Choosing Chaya Studio!

Chaya Studio greatly appreciates your business. Do you know someone who may love my jewelry? Send me referrals and I will reward you with gifts!

For additional information please e-mail Chaya at info@chayastudio.com

Please visit my Jewelry Store and Custom Design Gallery
and see why people are raving about Chaya Studio.

 

All content © Copyright 2017 by Chaya Studio Jewelry.
Subscribe to RSS Feed – Posts or just Comments